COMMERCIAL ENERGY CLAIMS

Are you or were you a business that has, or had a commercial energy contract? Did you engage an energy broker to assist with choosing the best energy supplier and tariff for your business?

Energy brokers are an important source of information for businesses of all sizes in their energy procurement and an important sales channel for gas and electric suppliers.

Energy brokers are completely unregulated, which can often mean that businesses have lost money as a result of the lack transparency in the industry, leaving them open to sharp sales practices by the energy brokers.

Gas and electric procurement can be a complex area for businesses, and one that is growing in importance, as energy costs rise. Research indicates that many businesses look to energy brokers when selecting their energy tariffs.

All businesses and smaller micro companies in particular, are especially vulnerable to 'rogue' brokers. Many business energy contracts are said to be 'bespoke'.

Energy brokers often do not tell business customers how much they are being paid by the supplier, or whether they are receiving commission. The suppliers have often been aware of the broker practices but have turned a blind eye as the arrangements have been to their benefit.

These undisclosed payments or 'hidden commissions' or 'secret commissions' means that some businesses have found themselves tied into commercial energy contracts where the energy brokers are charging customers excessive sums for their energy supply.

OFGEM is the government regulator overseeing the companies that run the gas and electricity networks, they have acknowledged that energy brokers have often been less than transparent in their dealings with micro-businesses and in March 2022 published the Microbusiness Strategic Review: Decision to modify the SLCs of all gas and electricity supply licences. These OFGEM findings will assist in the ways that brokers and suppliers will deal with their businesses in the future but there has been little done to provide businesses with a route to recover compensation for historic wrongs.

We work with our clients to investigate whether they have been overcharged on their energy contracts and to consider whether there is a claim that can be brought against the energy broker/and or the supplier. We will then attempt to resolve your case with the broker and/or energy supplier as appropriate; we will not hesitate to litigate your case if this is required to resolve your case

We are now expanding our services to focus on supporting micro and small businesses in navigating the Energy Ombudsman’s complaints process and securing the compensation they deserve. This new scheme recently opened in December 2024 to businesses with :

Fewer than 50 employees
Annual turnover below £6.5 million
Energy consumption within eligibility limits

The Energy Ombudsman is able to award up to £10,000 for mis-sold contracts, and our expert team can assist in preparing and managing your claim from start to finish.

We will ensures your case is strong, clear, and well-documented for the best chance of success.

If we agree to take on your case we will do so on a

No Win - No -Fee basis.

Further questions?